*please note our updated Return Policy effective 6/20/23:
As of 6/20/23, any product purchased with a discount code is final sale. Any product purchased at regular price may be returned for a refund until 6/30/2023.
Returns and Exchanges:
Thank you for supporting The OM Collection where functional fashion meets ethical production. If you are dissatisfied with any regular priced ONLINE order, we offer a full refund or store credit within 30 days of your initial order. Shipping/handling charges are nonrefundable and return shipping charges are at customer's own expense. (See below for additional requirements).
RETURN: To receive a refund, the items must be clean, unworn, unwashed, and without scent or pet hair of any kind. If an items arrives with a strong perfume or stains it will NOT be accepted for return. If an item arrives with excessive wrinkling or has to be cleaned, there will be a $10 cleaning fee applied. If items cannot be made "new" then they will be returned at the buyers expense.
Clearance items and festival purchases are final sale, no exception. Clearance items include all items on sale with a purchase price of more than 20% off.
Particularly arduous returns may incur an additional stocking fee. (Examples include: shipping product from other companies, sending multiple items from the same (or multiple) orders that require washing, ironing or administrative assistance due to incomplete paper work or sending final sale items, and/or repeat offenders of the above issues.)
The OM Collection (Returns)
EXCHANGE: Please note that exchanges are handled as a return and a separate NEW order. We are an online boutique and frequently change our color and style offerings. To assure you receive your desired color and size garment, we recommend purchasing your NEW garment immediately. Your return is I’ll be processed within 3-5 business days of being received in our warehouse
We guarantee that we will SHIP all in-stock products within 7 business days of your order pending any unexpected issues, pre-orders or special orders. We primarily ship USPS priority (3-5 day) for all domestic orders, but reserve the right to select alternative tracked shipping solutions. Unfortunately, we cannot guarantee a specific delivery date due to delayed or lost packages that are beyond our control. We do our best to ship asap and often your package will arrive within a week, however we are a small and growing company and experience back-logs at times.
We do not currently offer regular express shipping. We hope to add this in the near future and try to offer it during the busy holiday season. Feel free to email us if you are trying to get a package by a certain date and we will try to help when possible, but please understand we are limited by hours in the day and manpower and cannot meet all requests.
International shipments are subject to an extended delay in customs that can range from 1 day to 5 weeks. While we agree this is ridiculous and unreasonable, it is beyond our control, and we are hopeful that our products make up for any frustration in delivery time. Additionally, the customer is responsible for any customs/duties/taxes/fees that may be incurred at your port of entry. Every country handles imports differently and we are not able to control the package or determine potential costs beyond the borders of the USA. If you have questions about this it is best to contact your local postal service or customs officer. If you would like to request a specific carrier service, we will do our best to accommodate. We are looking for a better solution for international packages. Please email us at email@example.com with suggestions or requests.